Terms of service
Last updated: 24 July 2025
OVERVIEW
This website is operated by Tailorluxe. Throughout the site, the terms “we”, “us”, and “our” refer to Tailorluxe. We provide this website—including all the information, tools, and services available from it—to you, the user, conditioned upon your acceptance of the terms, policies, and notices detailed here.
By browsing our website and/or making a purchase from us, you engage in our “Service” and agree to comply with the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, suppliers, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to all of the terms in this agreement, then you may not access the website or use our Services. If these Terms of Service are deemed an offer, acceptance is strictly limited to these Terms.
Any new features or tools introduced to our online store will also be subject to these Terms. The most up-to-date version of the Terms of Service is available at any time on this page. We reserve the right to modify or replace any part of these Terms by posting changes on our website. It is your responsibility to review this page periodically. Continued use of the site following any updates constitutes acceptance of those changes.
Our online store is hosted by Shopify Inc., who provide us with the e-commerce platform used to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By accepting these Terms of Service, you confirm that you are at least the age of majority in your country, region, or territory of residence, or that you are of legal age and have given consent for any of your minor dependents to use this website.
You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws applicable in your jurisdiction while using our Services (this includes, but is not limited to, intellectual property laws).
You must not transmit any malicious software, viruses, or any code intended to cause harm.
Any breach of these Terms will result in the immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to decline service to anyone, at any time, and for any reason.
You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transfers across various networks; and (b) changes to adapt to the technical requirements of connected systems or devices. Credit card details are always encrypted during transmission over networks.
You agree not to duplicate, reproduce, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service or any contact information found on the website, without our prior written consent.
Headings included in these Terms are for convenience only and do not limit or otherwise affect their interpretation.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not liable if any information made available on this site is inaccurate, incomplete, or outdated. The content provided is for general informational purposes only and should not be relied upon as your sole basis for decision-making. You should consult more primary, up-to-date, or complete sources of information before taking action.
This site may contain historical information that is not current and is provided solely for reference. We may update the site content at any time, but we are not obligated to do so. It is your responsibility to monitor any changes to our website.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices may change at any time without notice.
We reserve the right to alter or discontinue the Service (or any part of it) at any moment without notice.
We are not liable to you or any third party for any modification, price adjustment, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Some products or services may be available exclusively through our website. These may be offered in limited quantities and are subject to return or exchange in accordance with our Refund Policy: https://tailorluxe.uk/pages/refund-policy
We strive to display product images and colours as accurately as possible. However, we cannot guarantee that your screen accurately reflects colours or visual details.
We reserve the right—but are not obligated—to restrict the sale of our products or Services to specific individuals, regions, or jurisdictions. We may exercise this right on a case-by-case basis. Additionally, we reserve the right to limit product quantities and to modify product descriptions or pricing at any time, without prior notice. We may discontinue any product at any time. Any product or Service offer on the site is void where prohibited.
We do not guarantee that the quality of any products, services, or information you obtain will meet your expectations or that any errors within the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to decline or cancel any order placed with us. At our sole discretion, we may limit or cancel quantities purchased per customer, household, or order. These restrictions can apply to orders placed under the same account, using the same payment card, or those that share the same billing and/or shipping address.
If we make changes to or cancel an order, we may notify you via the email address, billing address, or phone number provided during checkout. We also reserve the right to refuse orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide accurate, current, and complete purchase and account details for all transactions at our store. You also agree to update your account details—including email address and payment information—as needed so we can complete your transactions and reach you when necessary.
For more information, please refer to our Refund Policy: https://tailorluxe.uk/pages/refund-policy
SECTION 7 – OPTIONAL TOOLS
From time to time, we may offer you access to tools provided by third parties, over which we exercise no oversight, control, or involvement.
You understand and accept that such tools are made available on an “as-is” and “as-available” basis, without any warranties, guarantees, or conditions of any kind. We make no endorsements and accept no liability arising from your use of these optional third-party tools.
Any interaction with such tools is entirely at your own discretion and risk. It is your responsibility to review and accept the terms provided by the third-party provider(s) before using those tools.
We may also introduce new features or services via our website in the future, including new tools and resources. These will also be governed by these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Some content, services, or products accessible through our site may include materials from third-party sources.
Links on our website may take you to websites not affiliated with Tailorluxe. We do not review or verify the content or accuracy of such third-party sites and assume no responsibility or liability for any materials, content, services, or goods offered by external parties.
We are not responsible for any loss or damage related to the use of third-party websites or your dealings with third-party providers. We advise you to carefully review their terms, policies, and practices before completing any transactions. Any complaints or questions concerning third-party goods or services should be directed to the third party in question.
SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you submit comments, suggestions, proposals, creative ideas, plans, or other content to us—whether at our request or voluntarily—you agree that we may use, edit, publish, and distribute those materials in any form, without restriction or obligation.
We are not required to (1) treat such comments as confidential, (2) provide compensation for them, or (3) respond to them.
Although we are not obligated to do so, we reserve the right to monitor, edit, or remove any content we consider inappropriate, unlawful, offensive, or in breach of these Terms or any party’s rights.
You agree that your submissions will not infringe on the rights of others, including privacy, copyright, or trademark rights, and will not contain unlawful, obscene, or harmful material, such as malware or viruses. You must not impersonate others or provide misleading contact details.
You remain solely responsible for the comments you make and their accuracy. Tailorluxe assumes no liability for user-generated content posted by you or others.
SECTION 10 – PERSONAL INFORMATION
Any personal data submitted via our store is handled according to our Privacy Policy. Please review it for full details.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, there may be errors or incomplete information on our site relating to products, pricing, promotions, availability, or shipping details. We reserve the right to correct such errors or update details at any time, including after an order has been placed.
We are under no obligation to revise or clarify any information unless required by law. Any update or modification date shown does not imply that all content has been reviewed or changed.
SECTION 12 – PROHIBITED USES
In addition to any other restrictions outlined in these Terms, you are strictly prohibited from using this site or its content for the following purposes:
(a) any unlawful activity;
(b) to incite others to engage in unlawful conduct;
(c) to violate applicable laws, regulations, ordinances, or rules at any local, national, or international level;
(d) to breach or infringe upon our intellectual property rights or those of third parties;
(e) to harass, harm, insult, defame, intimidate, or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability;
(f) to provide false, misleading, or deceptive information;
(g) to introduce malicious code or viruses that may disrupt the operation of the website, its services, or the internet;
(h) to gather or track personal information from other users;
(i) to engage in activities like spam, phishing, pharming, pretexting, crawling, or scraping;
(j) for any offensive, obscene, or immoral purpose;
(k) to undermine or bypass any security features related to our services or associated systems.
We reserve the right to suspend or terminate your access to the site and services if you engage in any prohibited activities.
SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee that access to our site or services will always be uninterrupted, timely, secure, or error-free.
We do not make any warranties regarding the accuracy or reliability of results obtained from the use of our services.
You understand that services may be suspended or cancelled without notice at our sole discretion.
You agree that your use of the website and its services is entirely at your own risk. All services and products are provided “as is” and “as available”, without any express or implied warranties, including but not limited to merchantability, fitness for a specific purpose, durability, title, or non-infringement.
Tailorluxe, including its directors, employees, agents, affiliates, contractors, suppliers, or licensors, shall not be liable for any direct, indirect, incidental, punitive, or consequential damages. This includes but is not limited to, loss of profits, revenue, savings, data, or any other loss arising from your use of our services or products.
Where applicable law does not allow limitation of liability, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Tailorluxe and its affiliates, directors, officers, employees, contractors, service providers, and suppliers from any claims, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms or violation of any third-party rights or applicable law.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will still be enforced to the fullest extent permitted by law. The unenforceable portion shall be considered removed, and the remainder of the Terms will remain fully in effect.
SECTION 16 – TERMINATION
Any rights and responsibilities incurred prior to termination shall survive the end of this agreement.
These Terms remain in effect unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our services or by ceasing use of the site.
We reserve the right to terminate your access to our services at any time without notice if we believe you have violated these Terms. Upon termination, you remain responsible for any outstanding obligations up to the termination date.
SECTION 17 – ENTIRE AGREEMENT
Our failure to assert or enforce any part of these Terms shall not be interpreted as a waiver of that right or provision.
These Terms of Service, along with any related policies or operational guidelines published on our website in relation to the Services, represent the full and complete agreement between you and Tailorluxe. They override any prior discussions, communications, or agreements—whether verbal or written—between you and us, including any earlier versions of these Terms.
Should any part of these Terms be unclear, such ambiguity will not be interpreted against the party that drafted them.
SECTION 18 – GOVERNING LAW
These Terms of Service, along with any other agreements through which we provide you with our Services, are governed by and interpreted in accordance with the laws of the United Kingdom.
SECTION 19 – CHANGES TO THESE TERMS
The most up-to-date version of our Terms of Service is always available on this page.
We reserve the right, at our sole discretion, to modify, replace, or update any part of these Terms by posting changes directly to our website. It is your responsibility to review this page periodically.
Your continued use of our website or any of our Services after any such updates constitutes your acceptance of the revised Terms.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail address: info@tailorluxe.uk
Phone number: +447476949372
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: Tailorluxe
Address: 1 Betterton St, London WC2H 9BH, United Kingdom
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)