Privacy Policy

Privacy Policy – Tailorluxe
Last updated: 24 July 2025

This Privacy Policy explains how Tailorluxe ("Tailorluxe", "we", "us", or "our") collects, uses, and shares personal information when you visit our website at https://tailorluxe.uk (the "Site"), make a purchase, or otherwise interact with us in connection with our services (together referred to as the "Services").

References to "you" or "your" apply to anyone using our Services, whether you're a customer, a visitor to our Site, or someone whose information we process in line with this Privacy Policy.

We encourage you to read this Privacy Policy thoroughly to understand how your personal information is handled.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes, or adjustments in how we manage personal data. When changes are made, we will publish the updated version on our Site and revise the "Last updated" date at the top of this page. Where required by law, we will notify you directly and request your consent.

How We Collect and Use Personal Information

To deliver our Services and ensure a smooth customer experience, we collect personal data through several channels. The nature of the data collected depends on how you engage with us.

In addition to the specific purposes outlined in later sections, we may process your personal information to:

  • Communicate with you about your orders or enquiries
  • Provide, improve, and tailor our Services
  • Meet our legal and regulatory responsibilities
  • Enforce our terms and policies
  • Safeguard the Site, our business interests, and other users

What Personal Information We Collect

Tailorluxe – United Kingdom

The personal information we collect about you depends on how you interact with our website and services. By “personal information,” we mean any data that directly or indirectly identifies you or can be reasonably linked to you.

Below are the main categories and examples of the personal data we may collect:

1. Information You Provide to Us Directly

When using our services, you may voluntarily provide us with details including:

  • Contact Information such as your full name, email address, phone number, and residential or delivery address.
  • Order Information including shipping and billing details, email, phone number, and payment confirmation related to purchases you make.
  • Account Details if you create an account with us, including username, password, and security credentials.
  • Customer Service Communications including any messages or attachments you submit when contacting our support team via email, contact forms, or live chat.

Please note: Some parts of our service may not function properly if the necessary personal information is not provided.

2. Information We Collect Automatically

When you browse our website or interact with the Services, we may automatically gather data using technologies such as cookies, pixels, and other tracking tools. This data (“Usage Data”) may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Your interaction with the Site (e.g., pages visited, session duration, click behaviour)
  • Login and account activity
  • Referring and exit URLs

This helps us monitor website performance, personalise your experience, and ensure security.

3. Information from Third-Party Sources

In some cases, we receive data about you from trusted third parties, such as:

  • Platform Providers like Shopify, which powers our e-commerce store and may provide technical and usage information.
  • Payment Processors, who manage your transactions securely on our behalf (e.g., credit/debit card data and billing information) to fulfil your order obligations.
  • Marketing and Analytics Partners who collect behavioural data from your interactions with our website, advertisements, or email campaigns—using tools such as web beacons, tracking pixels, SDKs, and cookies.

Any third-party data we receive is processed in accordance with this Privacy Policy.

For details on how third parties may handle your data, please refer to the section titled Third-Party Websites and Links.

How We Use Your Personal Information

Tailorluxe – United Kingdom

We use your personal information to deliver a seamless shopping experience, fulfil our contractual obligations, and ensure the security and integrity of our services. Below is a breakdown of how your information is used:

1. Delivering Products & Services

Your personal data is essential to providing the services you request. This includes:

  • Processing payments securely
  • Managing and dispatching your orders
  • Notifying you about order updates, account activity, returns, or exchanges
  • Maintaining and managing your Tailorluxe account
  • Arranging deliveries and handling product returns or replacements

All of the above activities are required to fulfil our contract with you.

2. Marketing & Promotions

With your consent, or where legally permitted, we may use your information to:

  • Send promotional emails, SMS, or postal mail about new arrivals, offers, and updates
  • Tailor advertising to your preferences on our website and across third-party platforms

If you're a resident of the UK or EEA, we rely on our legitimate interest to promote our products, as outlined in Article 6(1)(f) of the UK GDPR/GDPR. You can opt out of marketing communications at any time.

3. Website Security & Fraud Prevention

We take the protection of your data seriously and use your personal information to:

  • Detect and prevent fraudulent, unauthorised, or suspicious activity
  • Secure your online account and prevent identity theft

We encourage you to keep your login details confidential. If you suspect unauthorised access, please contact us immediately.

This processing is based on our legitimate interest in maintaining a secure shopping environment (Art. 6(1)(f) UK GDPR/GDPR).

4. Customer Support & Service Enhancement

We may use your personal data to:

  • Respond to your queries, complaints, or feedback
  • Improve our website experience and tailor it to user behaviour
  • Refine product offerings and customer support interactions

These uses align with our interest in providing quality service and building a strong customer relationship (Art. 6(1)(f) UK GDPR/GDPR).

Cookies & Tracking Technologies

Like most online retailers, Tailorluxe uses cookies and similar technologies to improve site performance and user experience. These tools allow us to:

  • Remember your preferences and site activity
  • Analyse traffic and usage patterns
  • Personalise content and promotions
  • Facilitate essential functions like shopping cart and checkout

We also work with third-party partners, such as Shopify, to run our store and support analytics and advertising services. Learn more about Shopify’s use of cookies at: https://www.shopify.com/legal/cookies

Managing Cookies:
Your browser settings let you control or disable cookies. However, please note that turning off cookies may limit functionality and affect your browsing experience. Blocking cookies also doesn’t necessarily prevent all data sharing with third parties, such as advertisers.

How We Share Your Personal Information

Tailorluxe – United Kingdom

We only share your personal information where it is necessary to provide our services, meet legal obligations, or with your clear consent. Below, we outline when and with whom we may share your information, always in line with this Privacy Policy and applicable UK and EU privacy laws.

When and Why We Share Your Data

Your personal information may be disclosed under the following circumstances:

  • To Trusted Service Providers:
    We work with third parties who help us operate our business — including those providing IT support, secure payment processing, order fulfilment and shipping, cloud hosting, customer support, analytics, and related services.
  • To Business and Marketing Partners:
    With your consent, we may share your information with selected partners to provide co-branded services or tailored advertising. These partners will process your data in accordance with their own privacy policies.
  • At Your Request or With Your Consent:
    For example, when you authorise us to share data with a courier service to fulfil a delivery, or when you interact with social media plugins or use social login features on our website.
  • Within the Tailorluxe Group:
    Where necessary, we may share information internally within our group of companies to support business operations, where this is in our legitimate interest.
  • In Legal or Regulatory Situations:
    We may disclose your personal data where required by law, court order, or government regulation — for example, in response to a valid subpoena or investigation. We may also share data to enforce our terms, prevent fraud, or protect the safety of our users and systems.
  • During Business Restructuring:
    In the case of a merger, acquisition, asset sale, or insolvency, your data may be transferred as part of the transaction.

Categories of Personal Information We May Share:

We may share the following types of data, depending on the nature of your interaction with Tailorluxe:

  • Identifiers
    Includes: name, email address, phone number, billing/shipping address, and order/account details
    Shared with: Payment processors, shipping couriers, fulfilment centres, and cloud infrastructure providers
  • Commercial Information
    Includes: purchase history, items in cart, order tracking, and customer support communications
    Shared with: Customer service tools, analytics platforms, and marketing solution providers
  • Internet or Other Network Activity
    Includes: browsing data, session details, IP address, device information
    Shared with: Web analytics services, technical performance partners, and optimisation tools
  • Geolocation Data
    Includes: estimated location derived from IP address or other technical identifiers
    Shared with: Location-based services and delivery partners (to improve user experience and logistics)

We do not use or disclose any special category (sensitive) personal data without your explicit consent. Nor do we use such data to infer characteristics about you.

Third-Party Websites & External Links

Our website may include links to external websites not operated by Tailorluxe. These third-party platforms have their own privacy policies and practices. We do not accept responsibility for the privacy, security, or content of such sites.

If you choose to engage with social media platforms or forums linked from our website, please be aware that any personal information shared there may be publicly visible. Always read the terms and privacy notices of third-party websites before submitting your data.

Children’s Privacy

At Tailorluxe, we are committed to safeguarding the privacy of all users, especially minors. Our Services are not designed for or directed toward children, and we do not knowingly collect personal data from anyone under the age of 16.

If you are a parent or legal guardian and believe that your child has submitted personal information to us, please contact us immediately via the details listed below. We will take steps to promptly delete any such data from our systems.

As of the date of this Privacy Policy, we do not knowingly “sell” or “share” personal data of individuals under the age of 16, as defined under applicable data protection legislation.

Security and Data Retention

We take appropriate technical and organisational measures to protect your personal information. However, no system can be guaranteed to be entirely secure. Communications sent over the internet may be subject to interception or loss, so we encourage you to avoid sending sensitive information via unsecured channels.

We retain personal information only for as long as necessary, depending on the purpose for which it was collected. This includes:

  • Managing your account and orders
  • Fulfilling legal obligations
  • Resolving disputes
  • Enforcing our terms and policies

Your Privacy Rights

Depending on your location, you may have legal rights in relation to your personal data, including:

  • Access: Request a copy of the personal data we hold about you and understand how we use it.
  • Erasure: Ask us to delete your data, subject to legal exceptions.
  • Correction: Request corrections to inaccurate or outdated information.
  • Data Portability: Receive your data in a portable format and, where feasible, have it transferred to another provider.
  • Opt-Out of Data Sharing or Targeted Ads: Choose to prevent your data from being shared or used for targeted advertising. If your browser has Global Privacy Control enabled, we will treat that as an opt-out request where applicable.
  • Restriction: Request that we limit the processing of your data under certain conditions.
  • Withdraw Consent: Revoke consent previously given, which will not affect the lawfulness of processing prior to the withdrawal.
  • Appeal: If we deny your request, you may appeal our decision by replying to our response.
  • Marketing Preferences: You can unsubscribe from promotional emails at any time by clicking the link provided in each message. You will still receive necessary updates regarding your orders or account.

Exercising Your Rights

To make a request or exercise any of your data rights, please contact us at:

info@tailorluxe.uk

We may need to verify your identity before processing your request (for example, by confirming your email address or order history). You may also appoint an authorised agent to act on your behalf. In such cases, we may require evidence of your authorisation and may still contact you to verify your identity.

We are committed to responding to all rights requests in accordance with UK data protection laws and timelines.

Complaints

At Tailorluxe, we take your privacy concerns seriously. If you have any concerns or complaints regarding the way we handle your personal information, we encourage you to contact us directly using the details provided below. We aim to respond promptly and fairly to all privacy-related enquiries.

If you are dissatisfied with our response, you may have the right—depending on your location—to:

  • escalate your concern by contacting us again,
  • or file a complaint with your local data protection authority.

For individuals based in the European Economic Area (EEA), you can find a list of national supervisory authorities here.

International Data Transfers

As a UK-based company, Tailorluxe may process and store your personal information in locations outside of your country of residence, including in countries that may not offer the same level of data protection as your own.

Your data may also be accessed by staff members, service providers, and partners operating in these jurisdictions for purposes consistent with this Privacy Policy.

Where such international transfers occur:

  • We ensure that appropriate safeguards are in place, such as the use of the UK or EU Standard Contractual Clauses, depending on your location.

  • We only transfer your data to countries that are recognised by the UK government or European Commission as providing an adequate level of data protection, or where legally approved mechanisms are used to ensure your rights remain protected.

If you have any questions or wish to know more about our international data transfer practices, please don’t hesitate to contact us.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@tailorluxe.uk
Phone number: +447476949372
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Tailorluxe
Address: 1 Betterton St, London WC2H 9BH, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)