Payment Policy

Payment Information – Tailorluxe UK

Accepted Payment Methods

At Tailorluxe, we offer multiple secure and convenient ways to pay for your order. We currently accept the following payment methods:

  • Amex
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Visa

All payments are processed securely at the time of checkout.

Currency

All purchases made through our website are processed in British Pounds (GBP). Prices shown on our website are inclusive of all applicable taxes unless otherwise stated.

Secure Payment Processing

Your payment security is of utmost importance to us. All transactions are encrypted via SSL (Secure Socket Layer) technology to protect your data. We do not store your full card details on our servers.

Payment Confirmation

Once your payment has been successfully processed, you will receive a confirmation email with your order number and details.
If you haven’t received this email within a few minutes, please check your spam or junk folder. You can also contact us at info@tailorluxe.uk for assistance.

Failed or Declined Payments

If your payment does not go through:

  • Please double-check your card number, billing address, and available balance.
  • If the problem continues, contact your bank or card issuer for more information.
  • Our team is here to help — feel free to email info@tailorluxe.uk for support.

Payment Issues and Disputes

If you suspect any payment error or unauthorised transaction, please get in touch with us immediately at info@tailorluxe.uk. We take financial disputes seriously and will investigate and resolve any issues promptly.

Shipping Overview

We currently deliver to addresses within the United Kingdom only.

  • Estimated delivery time: 6–9 business days
  • Shipping cost: Free on all orders

You can find full shipping terms in our Shipping Policy.

Returns & Refunds

Not completely happy with your order? No problem.
We accept returns within 30 days of delivery, as long as the item is unused and in its original packaging.

  • No restocking fees

Learn more by reviewing our full Return Policy.

Your Data & Privacy

Your personal information is collected during checkout solely for the purpose of processing your order and ensuring successful delivery. We never sell or share your data without your consent.
Full details can be found in our Privacy Policy.

Google Merchant Center Compliance

Tailorluxe fully complies with Google Merchant Center requirements, including:

  • Clear and accessible payment terms
  • Safe, encrypted transactions
  • Transparent returns policy
  • Reliable customer support

We are committed to maintaining a secure and transparent shopping experience for all our customers.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@tailorluxe.uk
Phone number: +447476949372
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Tailorluxe
Address: 1 Betterton St, London WC2H 9BH, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)