Refund policy

Last Updated: 24 July 2025

Returns at a Glance

  • Region: Returns and exchanges are currently available only for customers within the United Kingdom.
  • Eligible Items: Both faulty and non-faulty items can be returned as long as they’re in original, unused condition.
  • Timeframe: You have 30 days from the date of receipt to request a return or exchange.
  • Method: All returns must be sent via post.
  • Return Shipping Costs: The customer is responsible for paying return postage.
  • Restocking Fees: No restocking fees are charged.
  • Refund Processing: Refunds are processed within 7 days of receiving the item.
  • Exceptions: We are unable to accept returns on sale items or gift cards.

1. Who Can Return and When

At Tailorluxe, we want you to feel confident in every purchase. If you're not entirely happy with your item, you can initiate a return within 30 days of the delivery date. Currently, this policy applies only to UK-based customers.
To get started, please reach out to us at info@tailorluxe.uk. Our team will guide you through the next steps.

Items must be returned unused, in original packaging, and include any accessories. Used or damaged items may receive only a partial refund.

2. Return Shipping and Method

Returns are handled via mail only. For items that are not faulty, the customer covers the return postage. Once your return is approved, we will provide you with instructions and the return address by email.

3. Condition of Returned Goods

To qualify for a full refund, items must be in new, unused condition, returned in their original packaging with all components intact.
Items received in a used or damaged condition may be subject to a deduction from your refund.

4. Exchanges

We’re happy to process exchanges for customers in the UK. Please follow the return process for your original order. Once it has been received and inspected, you may place a new order for your desired item.
If the exchange is due to a fault or error on our part, we will cover the cost of sending a replacement.

5. Refund Timelines

After your return arrives and is inspected, your refund will be issued within 7 business days via your original payment method.
We will email you once the refund has been processed. Please note that bank processing times may vary.

6. No Restocking Fees

Tailorluxe does not charge restocking fees for eligible returns.
However, for returned items that are used, damaged, or missing accessories, we may deduct an appropriate amount from your refund.

7. Undelivered or Refused Orders

If your parcel is returned to us due to an incorrect address, refusal of delivery, or failure to collect, you may be liable for both the return and re-delivery shipping charges.
Please make sure all delivery details are correct before placing your order.

8. International Orders & Import Duties

This policy currently applies to UK orders only. We plan to expand our return policy internationally soon.
For customers outside the UK, customs duties and import taxes are your responsibility and non-refundable.

9. Updating Your Shipping Address

If you need to update your delivery address after ordering, contact us promptly at info@tailorluxe.uk.
We'll do our best to accommodate your request, but changes might not be possible once your order has been processed.

EU 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days, with no need to provide a reason.
Returned items must be unworn, unused, and in the original packaging with tags still attached.
Please ensure you also include proof of purchase.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@tailorluxe.uk
Phone number: +447476949372
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Tailorluxe
Address: 1 Betterton St, London WC2H 9BH, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)