Shipping policy

Last updated: 24 July 2025

Shipping Overview

• Where We Ship:
  Tailorluxe currently delivers to addresses throughout the United Kingdom.
• What We Ship:
  All items listed on our website are eligible for shipping.
• Delivery Timeline:
  Orders typically arrive within 6 to 9 working days.
• Shipping Charges:
  Standard shipping is completely free — there are no costs passed on to the customer.
• Currency Used:
  All prices on our website are displayed in British Pounds (GBP £).

1. Delivery Regions

At Tailorluxe, our shipping service is currently available only within the UK. While we do not yet support international delivery, we plan to expand our reach to additional countries soon.

2. Eligible Items

Our shipping terms apply to every product available in our shop. Each item is packed securely and handled with care to ensure it reaches you in excellent condition.

3. Delivery Addresses

We ship directly to the address provided at checkout. Unfortunately, we are unable to deliver to parcel lockers or collection points at this time.

4. Order Cut-Off Times

Orders confirmed before 6:00 PM (GMT) on weekdays (Monday to Friday) are processed on the same business day. Orders submitted after this time, or on weekends and holidays, will be processed the next working day.

5. Processing & Handling Time

Once your order is received, we aim to prepare it for dispatch within 1–2 business days. This includes order confirmation, inspection, and packaging.

6. Delivery Estimates

Once dispatched, your parcel will usually arrive in 5 to 7 business days. Deliveries are made Monday through Friday. Please allow for possible delays during public holidays or busy seasonal periods.
Estimated total delivery time: 6 to 9 business days.

7. Shipping Fees

We offer free standard shipping across the UK — no hidden costs or extra packaging fees apply.

8. Changing Your Address

Need to update your shipping details after checkout? Please email info@tailorluxe.uk right away. We’ll do our best to amend your order, but changes aren’t guaranteed once it's been processed or shipped.

9. Failed Deliveries

If your parcel is returned due to an incomplete or incorrect address, refused delivery, or missed collection, we reserve the right to charge for reshipping and return handling.

10. Import Duties and Taxes

Because we only ship within the United Kingdom, no import fees or customs duties apply. Once we expand internationally, detailed tax information will be provided accordingly.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@tailorluxe.uk
Phone number: +447476949372
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Tailorluxe
Address: 1 Betterton St, London WC2H 9BH, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)