Frequently Asked Question(FAQ)
Welcome to the Tailorluxe FAQ page! We’ve gathered the most common questions our customers ask to help you find quick answers. If you can’t find what you’re looking for, feel free to contact our customer support team at info@tailorluxe.uk or call us at +44 7460 984450.
1. What products do you sell?
We offer a variety of high-quality clothing for both men and women, including shirts, trousers, jackets, dresses, outerwear, and accessories. Our collection is designed to meet the needs of those who value comfort, style, and sophistication.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom. There are no hidden charges or minimum purchase requirements.
3. How long will it take for my order to arrive?
We process all orders within 1-2 business days. After processing, your order will be shipped and should arrive within 5-8 business days, depending on your location. So, the total delivery time typically takes 6-10 business days.
4. Do you ship internationally?
At this time, we only ship within the United Kingdom. We hope to expand to other countries in the future. Keep an eye on our website for updates.
5. Can I change or cancel my order?
We aim to process and ship your order as quickly as possible. If you need to change or cancel your order, please contact us immediately at info@tailorluxe.uk or call us at +44 7460 984450. We will do our best to accommodate changes before your order is shipped. However, once the order has been processed and shipped, it cannot be modified.
6. How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to track your package. You can use this information to monitor your delivery’s status at any time.
7. How do I return an item?
We accept returns within 30 days of receiving your order. To return an item, please ensure it is unused, unworn, and in its original condition. To start the return process, email us at info@tailorluxe.uk, and we will provide you with return instructions.
8. How long does it take to process a return?
Once we receive your return, we will process it within 7 business days. You will receive an email confirmation when your return has been processed, and the refund will be issued to your original payment method.
9. What if my item is faulty or damaged?
We apologize for any inconvenience caused. If you receive a faulty or damaged item, please contact us immediately at info@tailorluxe.uk with a description and photos of the issue. We will arrange for a replacement or a full refund, depending on your preference.
10. Can I apply a discount code to my order?
Yes, if you have a valid discount code, you can apply it during the checkout process. Simply enter the code in the designated box, and the discount will be applied to your total. If you encounter any issues, please contact us for assistance.
11. What payment methods do you accept?
We accept the following payment methods:
- Apple Pay
- Google Pay
- UnionPay
- Visa
- MasterCard
- American Express
- PayPal
All transactions are secure and encrypted for your safety.
12. Do you offer gift cards?
Currently, we do not offer gift cards. However, this is something we are considering for the future. Stay tuned for updates!
13. How can I contact customer support?
Our customer support team is available Monday to Friday, from 09:00 am to 05:00 pm. You can reach us by:
- Email: info@tailorluxe.uk
- Phone: +44 7460 984450
- Address:279 Hackney Rd,London E2 8NA,United Kingdom
We aim to respond to all inquiries as quickly as possible, typically within 24 hours